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SpeechVantage provides call automation solutions that result in dramatic reductions in hold times and call duration and eliminates the need for a significant number of live agents. That not only drastically slashes bottom-line costs, but also offers a rapid return on investment. Solutions can be created to work from a caller's unique voiceprint, making it the cost-effective way to address security issues, while still offering an exceptionally high level of customer satisfaction.
| Solutions: |
Features: |
| Directory Assistant |
Answers phones, screens calls, transfesr calls, resets passwords and locates people away from their desk. |
| Appointment Scheduler |
Provides a secure, easy-to-use portal to any appointment/scheduling system with Voice verification. |
| Clinical Trial Info Share |
Provides clinical trial participants a Voice portal to record results and data. |
| Client Info Retrieval |
Clients have Voice access to private order status, account data and specific applications with voice verification. |
| Prescription Order/Refill |
Clients/Patients can order prescriptions by Voice portal with security and voice verification. |
| Product/Event Portal |
Allows clients a Voice portal to websites and or product information. |
| CRM/SFA System Portal |
Access CRM system data, hear email, complete a scheduled task, and look up both production schedules, and client info. |
Caller Identification:
Designed as the front-end of an IVR (Integrated Voice Response) system, this application determines who is calling and why by collecting and validating member and provider identification and presenting the caller with choices of available services. This application can be expanded to include SpeechSecure™ software for biometric verification of a caller's voice and SpeakFreely™ software to allow for an open-ended dialogue with a speech service rather than navigating the caller through a series of menu options.
Check Eligibility:
Designed primarily for physicians calling to confirm patient eligibility for coverage of a specific procedure, effective date of coverage, co-payment information, etc.
Claims Status:
Provides providers and members with the real-time status of previously filed claims including processed claims, payment amount on date, delayed claims and an explanation of delayed claims.
Order ID Cards/Printed Materials:
Application collects member information such as social security number, date of birth and phone number to confirm name and mailing address and provide caller with the expected date of delivery or mailing date of printed information and ID cards.
Physician Finder:
Members can search for a doctor based on location, specialty, hospital and other criteria. Physician Finder application reads back the results and members can select a specific doctor to listen to more information, including telephone numbers, office hours and locations.
Prescription Refill:
Members can use their prescription ID to refill authorized prescriptions.
Verify Coverage:
Members or providers can verify date of coverage and coverage of family members, and verify deductibles and coverage balances. Members can also obtain coverage of services like vision, orthodontics and other medical specialties. This application can include in-network and out-of-network information such as co-payments.
Change of Address:
Allows members to change address and other patient information by collecting patient ID, personal information and the effective date of a new address. |
